Welcome to our website. Let us say this upfront: as Fresh & Spotless, we want everything to be open and clear while managing your home. We don't intend to tire you with those long, boring legal texts no one ever reads. But we are running a business after all, and it is essential to tie the trust between us to certain rules. In short, if you are browsing this site and considering working with us, you are deemed to have accepted the details below. What are they? Let us explain right away.
1. We Are Against Theft of Labor (Intellectual Property)
Almost everything that catches your eye on the site is the work of our team. Those service articles you read, our logo, page designs, and background codes are entirely the property of Fresh & Spotless. It is unfortunately forbidden to copy them to another platform or use them on your own site without our written permission. We expect the same respect from you that we show to our own work.
2. Up To What Point Are We Responsible?
We take your house and embrace it as if it were our own. Whether it's cleaning, maintenance, or welcoming guests, we will do the best of whatever we agreed upon, have no doubt about that. But this is life, sometimes absurd things happen out of our control. For instance, water leaks from the upper floor, there is a regional power outage, Airbnb's own system crashes, or the next-door neighbor causes trouble out of nowhere. As you can appreciate, it would be unfair to foot the bill to us in such situations where we cannot directly intervene or for mistakes made by others. We are only responsible for our own operations.
3. Be Transparent With Us About Your Home (Your Responsibilities)
You are entrusting us with the key to your home, which is great. However, it is very important that you give us accurate information about the general condition of the house from the beginning. Is there a chronic plumbing issue? Does the building have very strict rules? We have to know these. In crises experienced with guests due to missing or incorrect information originating from you, the ball unfortunately stays in your court.
4. How Current is the Information on the Site?
We try to convey everything we write here in the most honest and sincere way. However, you know the tourism and rental market; it's highly dynamic. One day a new law passes, the next day platforms change their rules. Thus, the possibility of an article on the site becoming outdated according to new legislation is always on the table. That's why, before reading the articles here and making final decisions, have a phone call with us. All responsibility belongs to you for commercial decisions you take based on the articles on the site.
5. Price and Service Updates
Market conditions and rising costs are obvious. Naturally, we may need to change the content or pricing of the packages we offer over time. Of course, if we have an already agreed-upon contract, that's different; our word is our bond. However, we have the flexibility to update the general offers, service scopes, and prices you see on the site without prior notice.
6. Your Information Stays Confidential With Us (Data Security)
Your name, your home's exact address, your passwords, or financial details that you share with us stay strictly between us. We won't go selling this data to advertising companies or distributing it around, rest assured. We only share internally as much as absolutely necessary for the job to run (for example, giving our cleaning staff the address of the house).
7. The Official Side of Things (Competent Authorities)
We are in favor of solving every problem by talking and settling amicably. Communication is already in the nature of this business anyway. But if somehow we cannot agree, ties break, and things have to become official, the competent venues are the Istanbul Courts and Execution Offices. Just a small note: we can update the terms on this page anytime we want, so it's a good idea to drop by and take a look at this page from time to time.