It is very natural for you to wonder about the fate of the information you share while browsing our site or requesting a quote from us. As Fresh & Spotless, we want you to know that just as you safely entrust us with the key to your home, we protect your information in the digital world with the same trust. That's why we wanted to explain how we process your data in the clearest and most sincere way, without drowning you in those confusing, cold, and incomprehensible legal terms.
1. What Information Exactly Do We Collect?
When you fill out that short quote form on our site or contact us directly; we save very basic information into our system, such as your name, phone number, email address, and the district where your property is located. There is only one reason we do this: it is impossible for us to prepare the most accurate rental proposal specifically for your home without knowing where it is in Istanbul and its general condition.
2. What Do We Do With This Data?
We certainly do not gather this contact information and home details just to let them gather dust in a corner. Our main goal is to respond to your requests as quickly as possible, clear up any questions you have, and draw the most logical roadmap for your property management processes. Also, we have to keep these records to fulfill our legal obligations formally expected of us by the state.
3. What We Will Never Do: Data Trafficking
Let's draw a thick line under this: we are a professional property management assistant, not a data trafficker. We do not sell or rent the email address, phone number, or the location of your home that you trusted us with to advertising agencies, third parties, or marketers. Without your explicit permission, this information absolutely never leaves our office.
4. The Wall of Information Within Ourselves (Operational Privacy)
Even within our own team, not everyone can see everything. Your information is only shared with the person "who needs to do that job at that moment". For example, our cleaning staff only knows the exact address of the house and the entry time; they cannot see your financial agreements or personal details. Our accounting team, on the other hand, doesn't deal with cleaning details. Everyone has just enough information to do their job perfectly.
5. The Famous Cookie Issue
You probably saw that warning at the bottom when you first entered the site. We use these cookies not to track you on the internet, but so our site works more smoothly and faster. For example, let's say you wanted to use our site in German or English (TR/EN/DE); the system remembers your language preference thanks to cookies so you don't have to bother setting the menus again on your next visit. If you say, "I still don't want it", you can delete these cookies with one click from your browser settings; our site will still continue to work.
6. Our Digital Security Wall
We do not keep your information in a simple file openly accessible to everyone. We constantly keep the necessary encryption technologies and security measures active in the background of our site to prevent malicious people, hackers, or unauthorized software from reaching this data.
7. You Hold All the Strings (Your Rights)
Let's say you got a quote but changed your mind about working with us, or you don't want to receive emails/messages from us anymore. This is your most natural right. Dropping us a short email or making a phone call is enough. We will instantly update all your records in our system as you wish or permanently delete them from our database in an irretrievable way. The decision is always yours.